Tenderfoot Training Return Policy
At Tenderfoot Training, we want you and your furry friend to be completely satisfied with your purchase. We understand that sometimes a product might not be the perfect fit. If for any reason you are unhappy with a leash or collar, you may return it to us for a full refund or exchange within 30 days of the original purchase date.
Return Conditions
To be eligible for a return or exchange, the leash or collar must meet the following criteria:
- It is in new, unused condition with all original tags and packaging intact.
- It was purchased online directly from Tenderfoot Training.
How to Initiate a Return
- Contact us: Please email us at [email protected] or call us at 720.442.0707 to talk about next steps. Please include your order number and reason for the return.
- Shipping: Ship the item back to us at 45 Plains View Rd. Boulder, CO 80302. You are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure safe delivery.
- Refund or Exchange: Upon receiving the returned item, we will inspect it and issue a refund to your original payment method or send a replacement item if you requested an exchange. Please allow 5-7 business days for the refund to process.
Exceptions
- Personalized or custom-made collars are not eligible for return or exchange unless there was an error on our part.
- Items that have been worn, damaged, or altered cannot be returned.
- No return on video training.
Customer Satisfaction Guarantee
We stand behind the quality of our products. If you have any questions or concerns about your leash or collar, please don’t hesitate to contact us. We’re happy to help!