Refund and Returns Policy

Tenderfoot Training Return Policy

At Tenderfoot Training, we want you and your furry friend to be completely satisfied with your purchase. We understand that sometimes a product might not be the perfect fit. If for any reason you are unhappy with a leash or collar, you may return it to us for a full refund or exchange within 30 days of the original purchase date.

Return Conditions

To be eligible for a return or exchange, the leash or collar must meet the following criteria:

It is in new, unused condition with all original tags and packaging intact.
It was purchased online directly from Tenderfoot Training.

How to Initiate a Return

Contact us: Please email us at [email protected] or call us at 720.442.0707 to talk about next steps. Please include your order number and reason for the return.
Shipping: Ship the item back to us at 45 Plains View Rd. Boulder, CO 80302. You are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure safe delivery.
Refund or Exchange: Upon receiving the returned item, we will inspect it and issue a refund to your original payment method or send a replacement item if you requested an exchange. Please allow 5-7 business days for the refund to process.

Exceptions

Personalized or custom-made collars are not eligible for return or exchange unless there was an error on our part.
Items that have been worn, damaged, or altered cannot be returned.
No return on video training.

Customer Satisfaction Guarantee

We stand behind the quality of our products. If you have any questions or concerns about your leash or collar, please don’t hesitate to contact us. We’re happy to help!

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Katie Foote

April 7, 2024

Doug did such a great job with my Aussie mix rescue. It's obvious they are dog lovers that respect canine intelligence and their training is full with versatile methods based on simple principles. We just did the training two days ago and been practicing the drills and it's made a huge difference on how she walks on leash. I've tried a different training with her (Bark Busters) which was 10x more expensive, huge wait for the first session and I wasn't too impressed with the outcome so I'm really happy to have found Tenderfoot.

Brenda Tilley

April 1, 2024

We were at a loss on what to do with our dog's behavior. He was impossible to walk because of biting the leash and jumping to bite us. After watching the training videos and doing a Zoom training, our Muggsy is a different dog! He still has some work to do but with Elizabeth and Doug's guidance, we know he can reach his full potential. I can not recommend them enough!

Darren Foster

October 2, 2023

My wife and I had a 2 1/2 hour session at Tenderfoot Training this past weekend. Our instructor, Doug, was excellent. We had explored several other trainers before Tenderfoot, but they were either too harsh or entirely treat focused. Doug helped us understand how to communicate with our dog naturally and how to build a healthy relationship him. It was just what we were looking for. We highly recommend Tenderfoot. Thank you.

Ken Hiatt

September 11, 2023

These guys are the dog whisperers. They teach pressure and release methods of training. No treats or clickers. They go through great detail on why your dog behaves certain ways and why. Feel like you understand your dog much better. Highly recommend them if you want the correct way to train your dog. my dog as went from shy and no confidence to much more confident and well behaved. this is not a magic pill you are the one to build the relation ship with your dog. It takes work and persistence but it works.

Alexandra Sawyer

May 1, 2023

I cannot recommend Incredible Tenderfoot Training and owner Doug enough! He worked with us and our 10-week old mini goldendoodle/labradoodle puppy, and the results were nothing short of amazing. In just two hours, Doug was able to teach us valuable techniques and strategies for training our puppy that we will continue to use. Doug's expertise and knowledge in dog training are apparent from the moment you meet him. He is patient, kind, and has a remarkable ability to communicate with dogs in a way that fosters trust and obedience. The two hours we spent with Doug were incredibly valuable. Not only did he teach us the fundamentals of training our puppy, but he also provided us with invaluable tips and advice that have made our puppy's transition into our home seamless. If you are looking for a dog trainer who is experienced, patient, and effective, look no further than Incredible Tenderfoot Training and Doug. We are grateful for his help and cannot recommend him enough!

Leila Frieling

March 19, 2023

Elizabeth and Doug‘s online class as well as live training is amazing! My dog and I are building a new, trusting relationship. Thank you, Tenderfoot!

Pamela Sichel

March 13, 2023

Elizabeth and Doug Simpson of Tenderfoot are my go-to people when I need help with my dogs. They are patient, calm, and get splendid results without force or aggression. They taught me a completely new way to relate to my beloved fur babies that brings us all clarity and peace.

Phillip Lehner

March 10, 2023

Tenderfoot provides the tools i need to connect with my pup in a deeply moving way. We are steadily building understanding and respect that allows me to lead the pup without bribing or strong arming. Most of the time I feel like I’m the one in training (or therapy). In all seriousness, learning these drills has caused me to consider my need for rigid control over my dog and life in general. I could go on, but suffice it to say that Tenderfoot represents an outstanding set of tools and great lessons to live by. Love ‘em and lead ‘em!

Bee Fattal

March 5, 2023

It's reassuring that Doug & Elizabeth's natural dog training method offers a gentler, respectful and above all effective approach. In only a 2 hour remote training session, we saw incredible behavioural response in our 18 month old Aussie Shepherd. Not only are they both just lovely people and so affable to work with, but they give you a generous amount of comprehensive resources to work with afterwards (videos, pdf, recorded zoom session). Tenderfoot is certainly setting a new gold standard in how to build a strong relationship with your dog that is rooted in mutual respect and love replacing the outdated 'human treat vending machine' model.